For more than 2 decades, MTM has joined together with their clientele to be able to put together non emergency health-related transport with regard to being able to access healthcare, supporting self-sufficiency, and joining local community solutions. Through using quality customer service & the means to build comprehensive provider systems, they enable their customers to carry out their goals even when accomplishing their mission of residential areas without any barriers.
Your overall health & essential safety are really a top worry to MTM. As a consequence of the present Coronavirus outbreak, MTM are actually using any instruction provided by the Centers for Disease Control.
MTM is here now to supply a selection of NEMT Brokerage services to use on the biggest challenges within health care transport & Public Transit Services. Through state-wide non emergency medical transportation (NEMT) brokerage to organizing and dispatching for big transportation organizations, their professional services look to boost member health end results whilst aligning together with client goals and objectives, decreasing program expenditures, & enhancing total satisfaction.
Leveraging their own in-depth expertise in the medical-related transport services business, MTM’s mobility management model offers an ingenious approach to synchronized neighborhood transportation.
Using a broad range of synced, viable transport solutions, mobility management makes certain every aspect of passengers’ transport expectations can be satisfied. MTM educate travellers about the medical transportation services open to them, and help them to decide on the appropriate style of transport that most closely fits the requirements.
Since interest continues to improve, mobility management provides a focused solution to bring together, handle, and coordinate transportation solutions. MTM works together with their customers to supply a range of travel solutions & alternatives such as:
Pursuing opportunities for grant funding
Educating passengers on & assigning them to the most cost-effective, appropriate mode of transportation
Performing education & outreach to explain the travel system to stakeholders
Developing strategies for meeting the needs of passenger populations
Pursuing grant opportunities to maximize potential for federal Mobility on Demand “Sandbox” programs
Diverse travel options and modes
Helping plan for future system growth
Modular, scalable solutions, up to full turnkey partnerships
As travel agencies outsource more services to achieve cost savings, a dedicated Quality Assurance (QA) contractor is imperative to accurately track performance metrics, analyze data, & lead the agency and its contractors through continual quality improvement.
Serving as the eyes of the agency a genuine development of the agency’s own staff an independent QA professional contributes an added level of impartiality to maintain other suppliers accountable & pro-actively tackle services & conformity challenges. Utilizing expertise which combines travel and quality assurance, MTM appreciates how various facets of QA affect any transit departments operation, & provides a focused system in position to be able to increase conformity and method enhancement.
The specialist Quality & Compliance team tracks the distribution of over 20 million journeys each and every year through their sub-contracted community of travel providers, with seven and a half million telephone calls received by their customer care facilities on a yearly basis. For every of the over Hundred or so legal contracts, they include intrinsic quality control measures set up & keep their selves accountable to overall performance criteria and Key Performance Indicators(KPIs).
MTM is actually a authentic pioneer on developing Quality Assurance procedures intended for the non emergency health care travel sector, and also has effectively implemented these practices in their services for longer than twenty years. In every single contract MTM operate, MTM completes Quality Assurance routines which make them exclusively competent to be able to present unprejudiced evaluations, analyze system developments, & report crystal-clear results & ideas.
With a library of methods, policies, processes, & records created throughout the last 20 years & ready to be tailored to meet travel organizations specialized expectations, MTM is actually perfectly equipped to be able to simplify enactment and also help to make instant positive impacts on transit businesses of just about any overall size.
More unique for the travel business, MTM partners with transportation agencies throughout Maryland & Washington, D.C. to generate professional Quality Assurance programs. In both cases, MTM work closely together with the travel companies to be able to generate in depth models that deliver control of each of the Administration & Operations within their para transit departments.